How can individuals and families make a complaint to Community Living BC?
Community Living BC is the crown corporation that funds supports and services to adults with developmental disabilities in BC.
CLBC wants to know if you are not happy with your supports and services. They also want to know if you feel you haven’t been treated respectfully by CLBC staff or by those who provide your supports.
CLBC needs to hear concerns so it can make changes to better serve individuals and their families.
Here are the 3 ways you can make a complaint:
1. Call CLBC’s Quality Assurance office, toll free at 1-877-660-2522.
2. Fill out the online complaints form on CLBC’s website.
3. Visit any CLBC office and ask for help to fill out a complaint’s form.
Here is what happens after you make a complaint: 
1. The Quality Assurance office will contact you to let you know your complaint has been received and to tell you who will be following up.
2. Within 2 business days of receiving your complaint, a CLBC Manager or Director in your area will contact you to get more information
and let you know what to expect next.
3. When a decision is made about your complaint, CLBC staff will call you and then send you a letter.
Important things to remember:
You can file your own complaint, or with your permission someone can file a complaint for you.
You can also support a friend to voice his or her concerns as long as they have given you permission.
Many people might feel uncomfortable or afraid to make a complaint.
Remember, it is your right to speak up about how you have been treated or how a decision has affected you.
If you are worried about making a complaint, you can call Megan Tardif, Quality Assurance Manager, directly at 1-877-660-2522.
Your concerns matter to CLBC. Please feel free to share this information with your friends and family.
You can find out more information on the CLBC Complaint Resolution Process by clicking here .
